1. Agreement to Terms
These Terms of Service ("Terms") govern your use of the Hey Launch website (hey-launch.com) and any web design, development, branding, or marketing services provided by Hey Launch ("we," "us," or "our"). By accessing our website or engaging our services, you agree to be bound by these Terms.
If you are entering into these Terms on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.
2. Services Overview
Hey Launch provides custom web design and development services for small businesses and entrepreneurs. Our services may include, but are not limited to:
- Custom website design and development
- Website hosting and maintenance
- Brand identity design
- Search engine optimization (SEO)
- Digital marketing consultation
- Website updates and modifications
Specific deliverables, timelines, and pricing are defined in individual project proposals or service agreements provided to each client.
3. Payment Terms
Monthly Subscription Plans:
- Monthly payments are due on the same date each month as the initial payment
- A minimum commitment period of 12 months applies to subscription plans
- Late payments may result in temporary suspension of services
One-Time Projects:
- A deposit is required before work begins (typically 50%)
- Final payment is due upon project completion, before website launch
- Deposits are non-refundable once work has commenced
We accept payment via credit card, bank transfer, and other methods as specified during checkout or in your proposal.
4. Intellectual Property
Your Content:
You retain ownership of all content, images, text, and branding materials you provide to us. You grant us a license to use these materials solely for the purpose of completing your project.
Our Work:
Upon full payment, you receive ownership rights to the final deliverables specific to your project (website design, custom graphics, etc.). We retain the right to display completed work in our portfolio and marketing materials unless otherwise agreed in writing.
Third-Party Assets:
Any third-party assets (fonts, stock images, plugins) are subject to their respective licenses. We will inform you of any licensing requirements or ongoing costs associated with third-party assets.
5. Client Responsibilities
To ensure successful project delivery, you agree to:
- Provide all requested content, images, and materials in a timely manner
- Respond to communications and feedback requests within reasonable timeframes
- Ensure you have the legal right to use all content you provide
- Review and approve deliverables at designated milestones
- Maintain backup copies of any content you provide
Project delays caused by late client responses may affect delivery timelines and may incur additional charges.
6. Revisions and Changes
Revision policies are defined in your individual project proposal. Generally:
- Minor text and image changes are typically included
- Significant design changes after approval may incur additional fees
- Monthly subscription clients receive unlimited minor edits
- Major structural changes are quoted separately
7. Hosting and Maintenance
For clients on monthly subscription plans, hosting is included as part of your service. We provide:
- Secure, high-performance hosting infrastructure
- SSL certificates for secure connections
- Regular security updates and monitoring
- Website backups
We are not responsible for downtime caused by factors outside our control, including but not limited to: third-party service outages, DNS propagation, or internet service provider issues.
8. Termination
By You:
You may cancel subscription services with 30 days written notice. Early termination of minimum commitment periods may be subject to early termination fees as specified in your agreement.
By Us:
We reserve the right to terminate services for non-payment, violation of these Terms, or if providing services becomes impractical. We will provide reasonable notice and assist with transitioning your website to another provider when possible.
9. Limitation of Liability
To the maximum extent permitted by law, Hey Launch shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.
Our total liability for any claim arising from or related to these Terms shall not exceed the total amount paid by you for services in the twelve months preceding the claim.
10. Warranty Disclaimer
While we strive for excellence in all our work, services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee specific business outcomes, search engine rankings, or conversion rates, as these depend on numerous factors outside our control.
11. Indemnification
You agree to indemnify and hold harmless Hey Launch from any claims, damages, or expenses arising from: (a) your use of our services; (b) content you provide; (c) your violation of these Terms; or (d) your violation of any rights of a third party.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts located in Fulton County, Georgia.
13. Changes to Terms
We may update these Terms from time to time. Material changes will be communicated via email or website notice. Your continued use of our services after changes take effect constitutes acceptance of the revised Terms.
14. Contact Information
For questions about these Terms or our services, please contact us:
Email: hello@hey-launch.com
Website: hey-launch.com